Auditing a Service or Solution
Evaluate your existing services with rigour and method — and make informed decisions about what to keep, optimise or discontinue.
What this program changes for your business
better-qualified opportunities
higher conversion rates
shorter sales cycles
AI-powered practice
Unlimited rehearsal on Skeells, instant feedback, realistic simulations tailored to your cases.
Field anchoring
Integrated managerial coaching, transfer to real customer meetings, progress tracking.
Sustainable practice
3-month Skeells access post-workshop to embed reflexes and measure skill growth.
Not a theoretical training. A rehearsal for real customer meetings.
- Filmed and debriefed role-plays
- AI simulations on your own scenarios
- Real cases brought by participants
- Individual action plans actionable on day one
Context
Your organisation offers clients numerous services — basic and complementary, paid and free. Whether they reflect standard market practices, a desire to differentiate, or simply organisational history, these services must generate genuine added value for clients and the business. The question is how to evaluate their performance under this dual lens — and ultimately decide whether to keep, optimise or discontinue each one.
Objective
Who is it for?
- Service and operations managers
- Quality assurance professionals
- Auditors and process improvement specialists
- Marketing managers evaluating service portfolios
Program Outline
Understanding service audit methodology
- The dual lens: client value vs. business value
- Defining audit criteria and evaluation frameworks
- Planning and structuring the audit process
Evaluating service performance
- Measuring client satisfaction and perceived quality
- Assessing operational efficiency and cost-effectiveness
- Analysing competitive positioning of each service
Conducting the audit
- Gathering data through observation, interviews and metrics
- Testing services in real conditions
- Documenting findings and building the audit report
Making strategic decisions
- Categorising services: keep, optimise or discontinue
- Building improvement roadmaps for retained services
- Presenting audit findings and recommendations to stakeholders
Training Format
- 2-day workshop (14 hours)
- In-person or virtual delivery
- Maximum 12 participants per session
- Methods, model sheets, real service testing, self-assessment and debriefing
- Post-training access to Skeells platform for 3 months
Powered by Skeells
Learning continues with AI-powered practice
Interactive Podcasts
Podcasts on service audit methodology, quality assessment frameworks and strategic decision-making for service portfolios.
AI Role-Play Practice
AI-guided audit exercises — practice evaluating service scenarios, identifying gaps and building structured improvement recommendations.
This program is part of the Qwantiq sales transformation approach — combining expert sales training, managerial coaching and AI-powered learning through the Skeells platform.
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Sales enablement approach
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Interested in this program?
Let's discuss how to adapt it to your team's needs.