Promoting Digital Services
Equip your client-facing teams to promote online services, digital platforms and e-commerce solutions — turning every interaction into a digital adoption opportunity.
What this program changes for your business
better-qualified opportunities
higher conversion rates
shorter sales cycles
AI-powered practice
Unlimited rehearsal on Skeells, instant feedback, realistic simulations tailored to your cases.
Field anchoring
Integrated managerial coaching, transfer to real customer meetings, progress tracking.
Sustainable practice
3-month Skeells access post-workshop to embed reflexes and measure skill growth.
Not a theoretical training. A rehearsal for real customer meetings.
- Filmed and debriefed role-plays
- AI simulations on your own scenarios
- Real cases brought by participants
- Individual action plans actionable on day one
Context
As part of its digital transformation, your company has developed and deployed online services — personalised client portals, e-commerce platforms and more — to improve efficiency and strengthen its brand. You now need all client-facing employees to promote these services at every touchpoint, driving adoption and growing the user base day by day.
Objective
Who is it for?
- Customer service representatives
- Account managers
- Technicians and field service professionals
- Sales teams promoting digital solutions
Program Outline
Understanding digital transformation
- The stakes of digital transformation for businesses
- The most remarkable associated digital services
- The complementarity of physical and digital — the phygital approach
Promoting digital platforms
- Positioning a personalised web portal to clients
- Promoting an e-commerce platform effectively
- Highlighting benefits for the client and the business
Overcoming resistance
- Analysing the digitalisation level of existing touchpoints
- Handling client resistance and concerns about digital tools
- Identifying moments for digital service promotion
Driving adoption
- Accompanying clients during their first use
- Creating confidence through guided onboarding
- Measuring and tracking digital adoption progress
Training Format
- 1-day workshop (7 hours)
- In-person or virtual delivery
- Maximum 12 participants per session
- Case studies, methods, illustrations, model sheets, simulations and debriefing
- Post-training access to Skeells platform for 3 months
Powered by Skeells
Learning continues with AI-powered practice
Interactive Podcasts
Podcasts on digital transformation, phygital strategies and techniques for promoting digital services to traditional client bases.
AI Role-Play Practice
AI simulations of client conversations where you promote digital platforms, handle scepticism and guide first-time digital onboarding.
This program is part of the Qwantiq sales transformation approach — combining expert sales training, managerial coaching and AI-powered learning through the Skeells platform.
Sales Programs
Explore all sales training programs
Management Programs
Sales coaching & leadership
Our Method
Sales enablement approach
Skeells AI Platform
AI-powered sales skills development
White Paper
The Great Comeback of Sales Coaching
To learn more about our vision of modern sales coaching, read our white paper: The Great Comeback of Sales Coaching.
Interested in this program?
Let's discuss how to adapt it to your team's needs.