Selling Additional Services
Enable your technical and service teams to identify opportunities, propose relevant add-ons and close additional sales with confidence.
What this program changes for your business
better-qualified opportunities
higher conversion rates
shorter sales cycles
AI-powered practice
Unlimited rehearsal on Skeells, instant feedback, realistic simulations tailored to your cases.
Field anchoring
Integrated managerial coaching, transfer to real customer meetings, progress tracking.
Sustainable practice
3-month Skeells access post-workshop to embed reflexes and measure skill growth.
Not a theoretical training. A rehearsal for real customer meetings.
- Filmed and debriefed role-plays
- AI simulations on your own scenarios
- Real cases brought by participants
- Individual action plans actionable on day one
Context
You rely on all your employees in direct contact with clients to detect commercial opportunities and propose the additional products or services your company has developed. Whether it's upselling, cross-selling or service extensions, your teams need a structured approach to turn service interactions into revenue opportunities.
Objective
Who is it for?
- Installation and maintenance technicians
- Customer service representatives
- Account managers with upselling responsibilities
- Any client-facing professional with commercial potential
Program Outline
Identifying opportunities
- Recognising situations propitious for additional selling
- Transmitting leads effectively to the sales team
- Understanding complementary vs. supplementary propositions
Building the value proposition
- Mastering ROI and TCO concepts for service selling
- Interviewing clients to uncover underlying needs
- Proposing service upgrades and equipment renewals
Proposing with confidence
- Proposing maintenance contracts and warranty extensions
- Presenting extension kits, consumables and spare parts
- Analysing digitalisation opportunities (phygital balance)
Closing the additional sale
- Presenting prices and valorising the proposition
- Handling common objections in service selling
- Securing client agreement naturally
Training Format
- 1-day workshop (7 hours)
- In-person or virtual delivery
- Maximum 12 participants per session
- Case studies, methods, model sheets, simulations and debriefing
- Post-training access to Skeells platform for 3 months
Powered by Skeells
Learning continues with AI-powered practice
Interactive Podcasts
Podcasts on identifying upselling moments, building value propositions and transitioning from service to sales naturally.
AI Role-Play Practice
AI role-plays simulating service interactions where opportunities arise — practice proposing add-ons, handling hesitation and closing additional sales.
This program is part of the Qwantiq sales transformation approach — combining expert sales training, managerial coaching and AI-powered learning through the Skeells platform.
Sales Programs
Explore all sales training programs
Management Programs
Sales coaching & leadership
Our Method
Sales enablement approach
Skeells AI Platform
AI-powered sales skills development
White Paper
The Great Comeback of Sales Coaching
To learn more about our vision of modern sales coaching, read our white paper: The Great Comeback of Sales Coaching.
Interested in this program?
Let's discuss how to adapt it to your team's needs.